Common Questions About Our Services
Find answers to the questions we’re asked most often about our clinical psychology and neuropsychology services, referral pathways, appointment process, assessments, reports, fees, and how we work with individuals, workplaces, insurers, and legal professionals.
General FAQs
Neuropsychological assessments focus on understanding brain functioning and involve testing cognitive (i.e., thinking) skills. Assessments provide information about the pattern of a persons’ strengths and weaknesses in relation to their specific cognitive abilities (e.g., memory, planning, problem solving etc.). This pattern is then examined to assist with obtaining a diagnosis and provide recommendations in relation to treatment planning (e.g., to assist with rehabilitation, work, academic studies and general functioning in daily life).
Neuropsychological assessments are particularly useful for individuals with:
- Neurological disorders, e.g., Spina Bifida, Dementia, Huntington Disease, Parkinson’s Disease
- Learning disorders, e.g., Dyslexia, Mathematics Learning Disorder
- Developmental disorders, e.g., Attention Deficit Hyperactivity Disorder
- Brain injuries, e.g., Acquired Brain Injury, Stroke, Brain Tumours
- Exposure to toxins, or drug and alcohol use
One of our tertiary qualified clinical neuropsychologist and will conduct the assessment. Neuropsychologists are psychologists who have completed specialist training in understanding how the brain functions and the complex interaction with how brain functioning affects a person’s thinking, emotions and behaviour.
A comprehensive neuropsychological assessment will evaluate a range of cognitive skills, including:
- General intelligence
- Higher level executive skills (e.g., the ability to solve complex problems)
- Attention and concentration
- Learning and memory
- Language
- Visual-spatial skills (e.g., the ability to accurately recognise and manipulate various objects)
- Motor and sensory skills (e.g., the ability to quickly complete tasks)
- Mood and personality
The neuropsychological assessment consists of a clinical interview and administration of pencil-and-paper tests. During the interview, information will be discussed such as current symptoms, medical history, medications and other important details relating to the presenting concerns. Testing involves taking paper-and-pencil tests and answering questions. Some tests are easy while others are more complex.
A comprehensive neuropsychological assessment will take around four hours to complete. Your neuropsychologist will spend time with you:
- Getting background information (e.g., current symptoms, medical history, medications etc.)
- Talking to you about your current goals and problems or concerns you may be experiencing
- Asking you to complete a range of tasks such as solving problems, answering questions, remembering things, etc.
Most people find the assessment interesting and worthwhile. Some can find it tiring, so if needed, short breaks can be given or a number of shorter sessions can be arranged.
Once the assessment is completed, your neuropsychologist will review all the information that has been gathered and provide feedback either directly to you, or to others involved in your care (e.g., your doctor or case manager). This feedback will include a report detailing information about:
- Your strengths and difficulties and their impact on your life
- Possible ways to assist with areas of difficulty
You can also arrange for additional follow up sessions to discuss practical strategies to manage the areas of difficulty that were identified/confirmed during the assessment.
Assessment Services FAQs
Psychological Assessment Services
A psychological assessment focuses on mental health, behaviour, and emotional wellbeing. A neuropsychological assessment focuses specifically on brain function and cognitive abilities.
Assessments vary in length depending on your needs, but most take between one and three sessions, including feedback.
A referral is not always required, though it may be needed for rebates or organisational assessments.
Yes. Every assessment includes a detailed written report with findings and recommendations.
Neuropsychological Assessment Services
Assessments vary depending on what is being measured but usually take several hours, sometimes across more than one appointment.
Referrals are common, especially for medico-legal or compensation-related assessments, but you can also self-refer.
Some assessments may be eligible for rebates depending on the referral pathway. We’ll guide you through the process.
A psychological assessment looks at mental health conditions like anxiety or depression. A neuropsychological assessment focuses on brain function and cognitive abilities.
Yes. You’ll receive a detailed report explaining your results and practical next steps.
Medico-Legal Assessment Services
Yes. Reports are provided only to the instructing party (e.g., lawyer, insurer, or workplace) unless otherwise legally required.
Yes. All reports are written in a clear, professional format suitable for use in court, tribunal, or legal proceedings.
Psychological assessments are completed by a clinical psychologist and/or clinical neuropsychologist and focus on mental health, behaviour, and cognitive function.
Psychiatric assessments are completed by a psychiatrist (medical doctor) and focus on diagnosis, treatment, and medication recommendations.
Bookings can be made directly by individuals, lawyers, insurers, or employers. Simply contact our clinic to discuss your needs.
Decision-Making Capacity Assessment
A decision-making capacity assessment evaluates whether an individual can understand, retain, and use information to make decisions about their life, health, or finances, including testamentary capacity (i.e., making a will), capacity to instruct counsel (i.e., engage a lawyer), lifestyle and other financial decision-making. These assessments are often used in legal, healthcare, or aged care settings to ensure a person’s choices are informed and voluntary.
Capacity assessments can be requested by family members, general practitioners, specialists, vested third parties like NDIS, lawyers, or guardianship bodies concerned about an individual’s ability to make important decisions. Individuals themselves may also seek an assessment for documentation or peace of mind regarding their independence and rights.
The assessment involves a confidential clinical interview and standardised cognitive testing to evaluate comprehension, reasoning, and judgement. Our psychologists also review relevant background information and may consult with healthcare providers or family members to ensure a holistic understanding of the person’s circumstances.
Yes. Reports prepared by Sure Psychology are professionally structured and recognised by legal, medical, and government authorities across Australia. Our assessments are conducted in accordance with the Australia Government principles and professional guidelines set by the Psychology Board of Australia (AHPRA).
The duration depends on the complexity of the case and the number of domains being assessed. Typically, assessments take between 2 to 4 hours, with reports delivered within 2–4 weeks. For urgent matters, expedited reporting may be available upon request.
Capacity is not about passing or failing. It refers to whether someone can make specific decisions at a particular time. Our role is to provide an objective, evidence-based opinion about a person’s current ability, recognising that capacity can fluctuate over time and be decision-specific.
Yes. All information collected during the assessment is strictly confidential and shared only with authorised parties as agreed. Sure Psychology adheres to the Australian Privacy Principles and ethical codes governing the confidentiality of psychological services.
Occupational Fitness for Duty Assessment
Yes. Reports are shared only with the referring party (employer, insurer, or legal body) as agreed, or as otherwise required by law.
Most fitness for duty assessments are referred by an employer, insurer, or solicitor. In some cases, individuals may self-refer.
The duration depends on the complexity of the case but typically requires several hours, sometimes across multiple appointments.
A detailed analysis of psychological and/or cognitive functioning, a clinical opinion regarding occupational capacity, and recommendations for treatment or workplace support.
Clinical Hypnotherapy Services
Yes. Clinical hypnosis is a safe, evidence-based therapy delivered by trained professionals. You remain in control throughout the process.
The number of sessions varies depending on your goals and concerns. Some people benefit after just a few sessions, while others may need longer-term support.
Stage hypnosis is entertainment. Clinical hypnotherapy is a recognised therapeutic technique used to support mental health and behaviour change.
In some cases, hypnotherapy may be included as part of psychological treatment eligible for rebates. Our clinic can advise you on options.
Clinical Neuropsychologist Services
While a referral is not mandatory for private bookings, many clients are referred by their GP, specialist, or allied health provider to ensure assessments are aligned with medical context. A referral may also be required for third‑party or funded assessments. If you’re unsure, we can guide you through what’s needed based on your situation.
Most assessments range from 3 to 6 hours depending on your needs, complexity, and the purpose of the assessment. This usually includes an interview, cognitive testing, scoring, interpretation, and a feedback session. Some assessments may be completed over multiple sessions to reduce fatigue.
You will complete a variety of structured tasks that measure memory, attention, language, problem‑solving, processing speed, and other skills. Many clients find these activities interesting and engaging. Your clinician will explain each step and ensure you feel comfortable and supported throughout the process.
Yes. All assessments include a comprehensive, easy‑to‑understand report outlining your cognitive strengths, challenges, diagnosis (if applicable), and practical recommendations for treatment, daily life, work, or study. We also provide a feedback session to go through your results and answer any questions.
Yes. Neuropsychological assessments are one of the most accurate and widely accepted methods for diagnosing cognitive disorders, neurodevelopmental conditions, and neurological changes. Your clinician will integrate your results with clinical history and relevant medical information to provide a clear diagnostic formulation.
Medicare rebates generally do not apply to neuropsychology assessments. Some private health funds may provide limited rebates. Costs vary depending on the complexity of the assessment. Contact our clinic and we can provide a tailored quote and guidance based on your referral pathway.
Clinical Psychologist Services
Your first session is about getting to know you, your background, your concerns, and your goals. Together, we’ll discuss the best way forward and answer any questions you may have.
Yes. We provide independent assessments, and rehabilitation services for workers’ compensation cases.
Sessions generally run for 50 minutes, though this may vary depending on your needs.
Absolutely. Your privacy and confidentiality are always respected at every stage of care.
Treatment Services FAQs
Depression Treatment
No, you can book directly. However, a GP referral and Mental Health Care Plan are needed if you want to access Medicare rebates.
Everyone’s journey is different. Some people notice improvements in just a few sessions, while others benefit from longer-term support.
Yes. All sessions are private and confidential within professional and legal guidelines.
Yes. Many people benefit from a combination of psychological therapy and medication prescribed by their GP or psychiatrist.
Anxiety Treatment
The best treatment depends on your situation. CBT, ACT, clinical hypnotherapy, and interpersonal therapy are among the most effective and commonly used approaches.
Some people experience improvement in just a few sessions, while others may benefit from ongoing support. Your psychologist will recommend a treatment plan suited to you.
Yes. Your sessions are private and confidential, ensuring a safe space to share openly.
In many cases, yes. With a referral and Mental Health Care Plan from your GP, Medicare rebates may apply.
Work-Related Stress Management
No, you can book directly. If you’d like Medicare rebates, you’ll need a GP referral and Mental Health Care Plan.
We use evidence-based therapies such as CBT, ACT, and mindfulness techniques, tailored to your needs.
Yes. Therapy can help you manage symptoms of burnout and develop healthier work–life balance strategies.
Yes. We provide individual therapy as well as workplace-based support through our related services.
Couples Therapy
Couples therapy provides a structured, supportive environment for partners to discuss issues, improve communication, and rebuild trust. A psychologist facilitates conversations, identifies patterns of conflict, and helps you develop practical tools to strengthen your relationship. Each session focuses on understanding both perspectives and creating shared solutions.
Any couple can benefit, whether you’re in crisis, facing ongoing stress, or simply wanting to enhance your relationship. Therapy can assist married, de facto, or long-term partners looking to manage conflict, navigate major life changes, or improve emotional intimacy.
The number of sessions varies depending on your goals and circumstances. Some couples benefit from short-term therapy focused on specific issues, while others may prefer ongoing support for deeper growth and communication improvement. Typically, sessions occur weekly or fortnightly.
Yes. All sessions are conducted in a confidential and professional setting. Information shared in therapy remains private and is not disclosed to third parties, except where required by law or ethical guidelines under the Psychology Board of Australia (AHPRA).
Ideally, couples attend sessions together to foster communication and mutual understanding. However, in some cases, individual sessions may be recommended as part of the therapeutic process to explore personal concerns impacting the relationship.
No referral is required to access couples therapy at Sure Psychology. You can book directly as a private client. However, note that Medicare rebates do not apply to relationship counselling, as it is not a clinical service under the Better Access initiative.
It’s common for one partner to feel unsure about starting therapy. Our psychologists create a supportive space where both individuals feel heard and respected. The process focuses on building trust, understanding, and shared motivation to improve the relationship.
Positive Behaviour Support Services
Positive Behaviour Support is an evidence-based approach that focuses on understanding the reasons behind challenging behaviours and replacing them with positive, adaptive alternatives. It aims to improve quality of life, foster skill development, and reduce behaviours of concern through proactive strategies.
PBS services are available to individuals of all ages, including children, adolescents, and adults with developmental, intellectual, or mental health conditions. Services can be accessed privately or through third party referrers such as NIISQ or iCare, depending on eligibility and funding arrangements.
A Behaviour Support Plan (BSP) outlines proactive strategies, environmental adjustments, skill-building programs, and crisis response protocols tailored to the individual’s needs. It’s a practical guide designed to support carers, educators, and support staff in providing consistent, effective assistance.
The time required depends on the individual’s needs and the complexity of the behaviour. On average, assessments and plan development may take several weeks, as we ensure the plan is thorough, practical, and aligned with ethical standards.
Yes. Ongoing monitoring, coaching, and plan reviews are essential to ensure strategies remain effective. We provide regular follow-ups and adapt plans as individuals grow and circumstances change.
Absolutely. Family and caregiver involvement is vital to the success of PBS. We work closely with everyone involved in the individual’s care to ensure consistency, understanding, and empowerment across all environments.