Personality clashes and conflict within the workplace is inevitable. Often managers are skilled technicians, but may not proactively manage conflict between staff due to various concerns, e.g., worried about saying the wrong thing, or worried about making the situation worse. The following tips and strategies can be used to by managers to effectively manage conflict and performance issues in the workplace in order to mitigate against presenteeism, absenteeism and the lodgement of grievances and compensation claims. This list is not exhaustive, but is aimed at providing a starting point for managers to manage conflict in the workplace.
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